Shipping damage:
Your orders arriving in the same condition as we sent them is a priority for Audiopile. All our packages are shipped in sturdy cardboard boxes designed to ship vinyl. While we have custom made shipping boxes, we may also re-use high quality vinyl shipping boxes that are sent to us from various suppliers. In some cases, these re-purposed boxes are even sturdier than our typical shipping boxes. If a package arrives damaged, it is your responsibility to document that damage and report it to us immediately. We may be able to claim insurance on packages that arrive damaged and have thus incurred damage to the product inside. Claiming insurance can be difficult without this evidence. We do strive to have everything arrive at the destination in the condition that we have received it in, but Audiopile does not reimburse for any minor cosmetic issue may occur during shipping (ie. nominal dings in the corner of a jacket, slight seam splits, light ring wear). Please note that we are, first and foremost, a brick and mortar store, which means that older stock may have been sitting in our bins for longer than newer stock. This may result in nominal wear to the jacket or light degradation to the plastic shrink-wrap.

Special Shipping Requests:
Audiopile is more than happy to accommodate specific shipping and handling requests where possible. Please let us know you would like your vinyl removed from their jackets to help prevent seam splits. This request can be made in the “order notes” at checkout.

Shipping duties/taxes:
Packages shipped to countries outside of Canada may incur various duties or fees levied by the destination country. Audiopile is not responsible for these fees.

Shipping in Canada:
Audiopile uses Chits Chats to ship within Canada. In most cases, Canada Post will be the company to do the final delivery, though, when we can, we will use Chits Chats as the final destination provider. We have been using Chit Chats for our shipments for years now, and have had very few incidents with them. All packages come with tracking for extra security. If you have a specific carrier that you prefer (ie. FedEx, UPS), then this must be arranged on your end. If you prefer us to use Canada Post for the entirety the shipping process, then we will have to charge an extra fee to cover the extra costs that Canada Post charges as well as to cover our time getting this to a Canada Post depot. Please inquire with us first before placing an order if you wish to use a shipping company other than Chit Chats.

Prices on Audiopile.ca:
The prices of our products are indicated in Canadian dollars (CAD), and all provincial taxes will be applied at checkout.

Insurance:
Audiopile insures every package that we ship up to $500.